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This is an old revision of the document!
This is almost always due to a missmatch in radio channel. Make sure to have the same radio channel for the quadcopter and the computer application.
Most of the time this is either due to the fact that there's dirt (like hairs) stuck around the axis of the motor between the motor house and the propeller or that the propeller is too close to the motor so there's friction between the two. If neither helps check that the propeller is attached in the right way.
If the linkspeed is set to 2Mbit switch it to 250Kbps. This will normally increase/stabalize the radio reception. Since there are other devices (link WiFi) that might run on the same 2.4GHz channel try switching to a different channel for the quadcopter.
As soon as the quadcopters are available for purchase we will also have spare part kits available containing propellers, motors and motor mounts.